If your pet has just died
We're so sorry. Here is what to do next.
Whether your pet has passed away at home or at the vet, there is no rush, and nothing you need to get right straight away. Take a breath. When you are ready, call Terry and we will take it from there, gently and at your pace.
We answer the phone through the day and into the evening, seven days. Families are welcome to visit the grounds during daylight hours.
If your pet died at home
- Find a quiet, cool place. Lay your pet on a towel or blanket on their side, in a cool room out of direct sun. Gently close their eyes if you can.
- Take your time to say goodbye. Children and other pets often find it helps to see and sit with them for a little while.
- Keep them cool. In warm weather, a cool pack wrapped in a towel near their tummy helps. Try to make arrangements within about 24 hours.
- Call us. We can usually collect your pet from home the same day, or you are welcome to bring your pet to us.
If your pet died at the vet
Tell your vet you would like Pets E. Ternal to look after your pet. Your vet can hold your pet in their care while you decide. Then call us and we will collect from the clinic, usually the same day.
You don't have to decide everything today
Burial or cremation, a plaque, a keepsake: we'll talk you through it all, and explain every cost before anything is agreed. If you are unsure, our guide to choosing between burial and cremation may help.
Thinking of burying your pet at home?
Some families do. Before you dig, read our honest guide to burying a pet at home in Victoria, including council rules and what happens if you move.
Questions people ask us first
My pet has just died at home. What do I do right now?
Take a breath. There is no rush. Gently lay your pet on a towel or blanket in a cool room, with a towel under the back end, and close their eyes if you can. Keep them out of the sun.
Then call Terry on 0418 548 147. We answer through the day and into the evening, and we can collect from your home or your vet, or you can bring your pet to us.
Can you collect my pet from home or from the vet?
Yes. We offer same-day collection from your home or your vet clinic, subject to availability on the day. If you would rather bring your pet to us yourself, you are very welcome.
Can I call you in the evening?
Yes. We answer the phone through the day and into the evening, seven days. You can also send us a message at any hour and we will reply as soon as we can.
Talk to us
Call us, or leave a message
If you'd rather not talk just yet, leave your number and a few words. Terry or Karen will call you back, gently, as soon as they can.
